Terms & Conditions
TERMS, CONDITIONS AND POLICIES
Once orders are placed, they are processed promptly and electronically and cannot be changed in any way or cancelled, and are subject to the return policies below after being placed.
A stated wear date is required for all purchases at Christellas. Occasionally, your selection is not currently “in stock” with the designer, but may be available shortly. Such orders are then processed as “special orders” and as long as the dress will be available for your wear date, the order will ship accordingly.
“Second Choice Backup Dress” is an option we offer and recommend as inventory fluctuates during Prom Season. By choosing another dress (i.e. a different color choice, a size up to be altered at your expense, or another style), should your first choice be unavailable, your order will default to the backup dress and process expeditiously without having to re-enter all data and payment information.
Unavailable, sold out or out-of-stock dresses: If neither your first choice or back up dress is available, you will be offered alternatives or the option to receive a full refund or store credit for the out of stock item.
Sizing and Colors: At Christellas, we have extensive experience fitting dresses on bodies of every shape and size. Our recommendations for your body type help ensure that the dress will indeed be flattering to your figure. Proper sizing is the sole responsibility of the purchaser. Formal wear sizing runs quite differently than off-the rack and every designer uses a different size chart, so measure yourself carefully and use the specific designers chart. We encourage you to contact us for any questions on sizing or fit prior to ordering for best outcome. We want your dress to fit!
Images and color samples used portray the colors as accurately as possible but may vary according to the viewer’s device. No warranty is made for exact color matching.
At Christellas, we pride ourselves in offering only the “Best of Brand” authentic gowns from designers that meet our high standards of style, quality and construction to meet your expectations.
Your satisfaction is important to us! If you are not satisfied with your purchase, you may return for exchange or store credit, subject to the following conditions:
Condition: Dresses must be in original condition and packaging, unworn, with original tags attached. Any signs of wear or alteration or scent of lotion, perfume, smoke or other odors will be considered worn and are NOT RETURNABLE.
Exempt Categories: Special order dresses and items and dresses marked “final sale” or purchased in or ordered directly from our showroom are NOT RETURNABLE. Bridal, bridesmaid, undergarments, accessories, and dresses ordered in bulk (more than one) are NOT RETURNABLE.
Refused packages: Products ordered and then refused by a customer at their address will be given store credit less an automatic 50% re-stocking fee and deduction of any applicable shipping charges incurred by Christella’s.
Wear Date: Under no circumstances will a return or exchange be accepted past the customer's stated wear date. If you choose not to indicate your wear date, the return policy is no longer applicable to your order and it will be considered a final sale.
Return Authorization must be requested within 3 days.
Returns for Exchange at your request or for a defective item are allowed within 3 business days after receipt of your purchase, as confirmed by carrier. Please contact us via email for a Return Authorization #, noting full details on the new dress desired and your wear date. Write your RA# on the outside of the package and return postage paid, signature required within 3 days of receipt of package. We recommend insuring your package as well.
Your RA request and exchange will be processed in a timely manner. It may take 4-7 days to inspect and process the return, so please allow sufficient time for an exchange to be sent out. If your package shipped for free, the cost of shipping will be deducted from your return credit. Your replacement items may qualify for free shipping, if offered. Should you need your replacement dress in a hurry, expedited shipping is available at additional cost. Any costs over your return credit must be paid prior to shipping replacement dress. All exchanges are final sale.
Return for Credit must follow the same guidelines as exchanges. Refused packages will be treated as returns for credit, subject to penalties above. Your return credit, less the shipping charges, will remain for one year unless arrangements are made for extension of credit. Christellas store credit can only be used for purchasing merchandise through the web site, it cannot be used towards shipping costs. Please note that online credits cannot be used in store, and in store credits cannot be used online.
Unauthorized Returns: Please do not attempt to return items stated as nonreturnable above. Returns sent without a Return Authorization # are subject to a 50% restocking fee and we have the right to refuse a return if the return instructions are not followed.
For questions, please email us at: [email protected]
Request a return authorization number at: www.Christellas.com/returns
INTERNATIONAL CUSTOMERS SHIPPING INFORMATION
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Custom and import duties are not included in our shipping charges.
Customs policies vary widely from country to country; you should contact your local customs office for further information before you place your order. Additionally, when ordering from Christellas you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Christellas reserves the right to approve which countries it will ship to and in the event a country is not approved, the buyer will receive a full refund.
On international shipments, delays may occur that are beyond our control caused by such factors as weather, language barriers, duties, taxes, import restrictions and custom services.
If duties are not paid by on entry to destination country, or the merchandise is refused, the product will be abandoned in the destination country and the customer will be responsible for 100% of the product cost and shipping. The customer will not receive any type of refund or credit for abandoned products.
Christellas.com has made every effort to display accurately the products featured on the Christella.com. However, the colors we use and the capabilities of your computer monitor will affect the colors you see on your screen. Christellas cannot guarantee that your computer monitor will accurately display color, texture, or any merchandise details. Flash photography can also affect the way a color appears online. Be advised that the color of the dress will be accurate in the “color description.” For example, a black dress my appear ‘navy’, however, if the dress color description says, black – then the dress will be black.
Christellas strives to keep our Site updated with the most current fashion trends and we frequently change and regularly update the Site daily. This means that we cannot guarantee that an item displayed on a previous visit to Christellas.com will still be available when you visit again. We reserve the right to make changes to the Site at our sole discretion and without notice. For this reason, we recommend that you WRITE DOWN any item information that you are interested in or take a “screen shot” of the item. Should you find that you are unable to locate your item of interest, please contact us and we will be more than happy to help you find it. All prices quoted on Christellas.com are in US dollars and are valid and effective only in the United States.
Risk of Loss: Risk of loss or transfer of title to the Buyer or customer occurs when Christellas delivers the merchandise ordered to a common carrier in good condition for shipment to the customer.
User Comments, Feedback, Postcards, and other submissions: We welcome your comments and feedback regarding the Christellas.com site, our products and our services. All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Christellas on or by the Site or otherwise disclosed, submitted or offered in connection with your use of the Site (collectively, the "Comments") shall be and remain Christellas property.
Such disclosure, submission or offer of any Comments shall constitute an assignment to Christellas of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments without payment of any compensation.
Thus, Christellas will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Christellas is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.
You hereby grant Christellas an irrevocable and unrestricted license to use, transmit, display modify, reproduce, and distribute such materials, information, suggestions, ideas or comments (other than your name) for any purpose whatsoever.
You may use this site for legitimate shopping purposes only. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the Site.
In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or Christellas suspects, for any reason, that such information is untrue, inaccurate, not current or incomplete, Christellas, in its sole discretion, has the right to not fulfill your order or suspend or terminate your account and refuse any and all current or future use of the site.
Links to other web sites and services:
Linked sites are not under the control of Christellas and we are not responsible for the contents of any Linked Sites. The Site may include links to other Internet sites maintained by third parties ("Linked Sites"). Access to Linked Sites are provided to you solely as a convenience, and the inclusion of site links does not imply endorsement by Christellas. Your access of any Linked Sites is at your own risk and by accessing them you may leave the Site.
LIMITATION OF LIABILITY
Christellas does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption.
You use this site at your own risk.
Christellas shall not be liable for damages of any kind related to your use of or inability to use the Site, even if Christellas knew, or should have known, of the potential for such damages.
Disclaimer, Limitation of Liability and Indemnity:
Except as otherwise expressly provided, this site, and all contents and all products and services are provided on an as is basis.
ALL PURCHASES ARE AS IS, WHERE IS. THAT MEANS CHRISTELLAS HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
You agree to indemnify, defend, and hold harmless, Christellas, its affiliates, parents, and their respective officers, directors, employees, agents, licensors, shareholders, representatives, and third party providers to the Site from and against all third party claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this agreement by you. Christellas reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with Christellas in asserting any available defenses.
DENIAL OF ACCESS